Conference Call Billing, Conference Calls Billing, FAQ Conference Call Billing

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Conference Calls Web Conferences Billing	Frequently Asked Questions Billing Procedures How are the SpeedConferences.com services priced? What payment options do I have? How will I be billed? Do I have to sign a contract? Can you email me the invoice? Can you send me a hard copy of the invoice? Is there a bill-to-other feature? How do I change my billing address? What level of detail is provided on the invoice? Can you provide the phone number that people called in from in the details? Can you provide the phone number that we dialed out to in the details? When should I expect my first invoice? Is SpeedConferences.com a corporation? Where do I send check payments to? How can I view invoice details? What do I do when I receive an internal server error (error 500) when trying to process a payment on-line? What does the port charge mean? What is the security code for processing on-line credit card payments? Are there monthly fixed fees? Can I change my password? Can I change my account information?


	How are the SpeedConferences.com services priced? All services for SpeedConferences.com are competitively priced. Call or request your pricing at sales@speedconferences.com
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	What payment options do I have? SpeedConferences.com only accepts MasterCard, Visa, and Discover payments in US Dollars online through the secure system.
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	How will I be billed? SpeedConferences.com billing cycle occurs twice a month. Credit card customers invoices are automatically processed for their bimonthly invoice payment to the credit card on record. All payments for SpeedConferences.com are processed through the secure system. Standard payment for all charges shall be Net 20 Days from Date of Invoice. Payment is required in US Dollar ($) in the form of company check or major credit card. SpeedConferences.com shall have the right to impose a late payment interest charge of five (5) per cent per annum above the base lending rate of HSBC Bank plc in London, England from the due payment date until the date of actual payment.
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	Do I have to sign a contract? No. SpeedConferences.com does not require a contract for Audio Conference Calls Conferencing.
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	Can you email me the invoice? The web based service is paperless. Invoices are available on-line for you to view, pay, or print for your records [but no hard copy will be mailed or emailed to you].
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	Can you send me a hard copy of the invoice? The web based service is paperless. Invoices are available on-line for you to view, pay, and print for your records [but no hard copy will be mailed to you].
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	Is there a bill-to-other feature? Currently, the only billing feature we support is direct bill to the person listed on the account. However you may set up mutiple accounts.
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	How do I change my billing address? Log in to your account on-line. Scroll down the left hand side and choose the update account feature. Make necessary changes on-line.
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	What level of detail is provided on the invoice? The invoice includes the Moderator/Conference ID, type of connection, time and date of conference, number of minutes per participant, charges for each participant (minutes x rate), international toll charges, sales tax if applicable, total charges for conferences that occurred during billing period. In addition, the customer number, account name, confirmation #, Leader name, reserved by name, and up to two billing references.
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	Can you provide the phone number that people called in from in the details? Currently, that level of detail is not available.
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	Can you provide the phone number that we dialed out to in the details? Currently, that level of detail is not available.
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	When should I expect my first invoice? Invoices are generated on a bimonthly bases. The invoice covers conferencing activity from the 1st & 15th of the prior month through the end of the current month. You will receive an email notification around the 1st & 15th of the month to advise you that an invoice is available on-line for you to view, pay, or print for your records. Example: If your first conference was on September 20th, the charges would appear on the October 1th invoice.
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	Is SpeedConferences.com a corporation? Yes, we are an LLC formed in St. Thomas USVI 00801.
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	Where do I send check payments to? SpeedConferences.com Alt 19 N Palm Harbor, FL 34683 USA
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	How can I view invoice details? 1. Go to SpeedConferences.com 2. Log in with your user name and password 3. Select View and Pay Invoices from the left navigation bar. 4. Select Month and Year then submit 5. Click on the invoice # you would like to view and pay (or print). 6. Select method and enter appropriate information (bank information, credit card, or print for mailing with payment.)
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	What do I do when I receive an internal server error (error 500) when trying to process a payment online? The company that provides our credit card authorizations periodically undergoes maintenance. Please try back later to process a credit card transaction through the SpeedConferences.com website. We apologize for the inconvenience and thank you for your patience.
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	What does the port charge mean? Port charge is the total charge for that particular participant. It is minutes x rate.
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	What is the security code for processing on-line credit card payments? The security code is a number on your credit card. If it’s an American Express card, there is a 4 digit # printed above your credit card #. If it’s Visa or MasterCard, there is a 7 digit # on the back of the card in your signature box (you only need the last 3 digits of that #). If it’s a card (I don’t know, need your help). Also, enter your name, not the company name.
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	Are there monthly fixed fees? There are no monthly fixed fees. You are only charged for conferencing activity. However, there is a $5.00 minimum crdit card charge.
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	Can I change my password? Yes, you must sign onto your account and click the option to change your password.
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	Can I change my account information? Yes, you must sign onto your account and click the option to update account information.

Billing Procedures