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Frequently Asked Questions
Questions regarding our Audio
Conference Call service
• How many people can I have on an
Audio Conference Call?
• What is the process to set-up a
conference call?
• Do I have to call to schedule an
Audio Conference each time?
• Do I get my own Toll-Free number?
• Do I get my own Always-On Conference
ID?
• Do you support International callers?
Questions regarding Billing Procedures
• How are the SpeedConferences.com
services priced?
• What payment options do I have?
• How will I be billed?
• Do I have to sign a contract?
• Can you email me the invoice?
• Can you send me a hard copy of
the invoice?
• Is there a bill-to-other feature?
• How do I change my billing address?
• What level of detail is provided
on the invoice?
• Can you provide the phone number
that people called in from in the details?
• Can you provide the phone number
that we dialed out to in the details?
• When should I expect my first invoice?
• Is SpeedConferences.com a corporation?
• Where do I send check payments to?
• How can I view invoice details?
• What do I do when I receive an
internal server error (error 500) when trying to process
a payment on-line?
• What does the port charge mean?
• What is the security code for processing
on-line credit card payments?
• Are there monthly fixed fees?
General questions about SpeedConferences.com
• What makes
SpeedConferences.com different from other Audio Conference
Call
Conference providers?
• Can I refer a friend to SpeedConferences.com?
• Can I change my password?
• Can I change my account information?
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How
many people can I have on an Audio Conference Call?
Audio and allows the Moderator
to meet with an unlimited number of Guests at anytime.
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What
is the process to setup a conference call?
Your Always-On conference call
is automatically setup when you complete the SpeedConferences.com’s
sign up procedures. Just distribute the date and time of your
conference call with the Dial-In number and Conference
ID. Call the Dial-In number and then enter your Moderator
code followed by the # sign on your telephone keypad. |
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Do
I have to call to schedule an Audio Conference each time?
No, our service is Always-On; you will be provided with
one of our Toll-Free and Direct Dial-In numbers with your
own Moderator and Conference IDs when you sign up. Simply use
them every time you want to conduct a conference call.
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Do I get my own Toll-Free number?
Yes,
one of our Toll-Free numbers will be provided for your use whenever
you wish to conduct a conference call. |
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Do I get my own Always-On Conference
ID?
Yes, a Moderator code and a
Conference ID will be provided to you for distribution to all
of your Guests on your conference calls. |
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Do
you support International callers?
SpeedConferences.com does support International
callers. They can access the conference using a toll free number
from their country or a direct dial in number. |
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How
are the SpeedConferences.com services priced?
All services for SpeedConferences.com
are competitively priced. Call or request your pricing at sales@speedconferences.com |
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What
payment options do I have?
SpeedConferences.com only accepts
MasterCard, Visa, and American Express payments
in US Dollars online through the www system. |
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How
will I be billed?
SpeedConferences.com
billing cycle occurs on the end of every month.
Credit card customers invoices are automatically processed for
their monthly invoice payment to the credit card on record.
Other payment method (payment by company check) customers must
manually log in to the SpeedConferences.com website each month
to pay their invoice. All payments for SpeedConferences.com
are processed through the www system. Standard payment for
all charges shall be Net 20 Days from Date of Invoice.
Payment is required in US Dollar ($) in the form of company
check or major credit card. SpeedConferences.com shall have
the right to impose a late payment interest charge of five (5)
per cent per annum above the base lending rate of HSBC Bank
plc in London, England from the due payment date until the date
of actual payment. |
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Do
I have to sign a contract?
No. SpeedConferences.com does
not require a contract for Audio Conference Calls Conferencing.
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Can
you email me the invoice?
The web based service is paperless. Invoices are available
on-line for you to view, pay, or print for your records
[but no hard copy will be mailed or emailed to you]. |
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Can
you send me a hard copy of the invoice?
The web based service is paperless.
Invoices are available on-line for you to view, pay, and print
for your records [but no hard copy will be mailed to you].
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Is
there a bill-to-other feature?
Currently, the only billing
feature we support is direct bill to the person listed on the
account. However you may set up mutiple accounts. |
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How
do I change my billing address?
Log in to your account on-line.
Scroll down the left hand side and choose the update account
feature. Make necessary changes on-line. |
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What
level of detail is provided on the invoice?
The invoice includes the Moderator/Conference
ID, type of connection, time and date of conference, number
of minutes per participant, charges for each participant (minutes
x rate), international toll charges, sales tax if applicable,
total charges for conferences that occurred during billing
period. In addition, the customer number, account name, confirmation
#, Leader name, reserved by name, and up to two billing
references. |
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Can
you provide the phone number that people called in from in the
details?
Currently, that level of detail
is not available. |
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Can you provide the phone number that
we dialed out to in the details?
Currently, that level of detail is
not available. |
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When should I expect my first invoice?
Invoices are generated on a
monthly bases. The invoice covers conferencing activity from
the 1th of the prior month through the end of the current
month. You will receive an email notification around the 1th
of the month to advise you that an invoice is available on-line
for you to view, pay, or print for your records.
Example: If your first conference was on September 20th,
the charges would appear on the October 1th invoice. |
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Is SpeedConferences.com a corporation?
Yes, we are an LLC formed in St. Thomas USVI 00801. |
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Where do I send check payments to?
SpeedConferences.com
PO Box 547
Dunedin, FL 34697-0547
USA |
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How can I view invoice details?
1. Go to SpeedConferences.com
2. Log in with your user name and password
3. Select View and Pay Invoices from the left navigation bar.
4. Select Month and Year then submit
5. Click on the invoice # you would like to view and pay (or
print).
6. Select method and enter appropriate information (bank information,
credit card, or print for mailing with payment.) |
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What do I do when I receive an internal
server error (error 500) when trying to process a payment online?
The company that provides our
credit card authorizations periodically undergoes maintenance.
Please try back later to process a credit card transaction
through the SpeedConferences.com website. We apologize
for the inconvenience and thank you for your patience. |
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What does the port charge mean?
Port charge is the total charge
for that particular participant. It is minutes x rate. |
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What is the security code for processing
on-line credit card payments?
The security code is a number
on your credit card. If it’s an American Express card,
there is a 4 digit # printed above your credit card #.
If it’s Visa or MasterCard, there is a 7 digit # on the
back of the card in your signature box (you only need
the last 3 digits of that #). If it’s a card (I don’t
know, need your help). Also,
enter your name, not the company name. |
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Are there monthly fixed fees?
There are no monthly fixed fees. You are only charged for conferencing
activity. |
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What
makes SpeedConferences.com different from other Audio Conference
Call Conference providers?
Our extensive conference call
services provide you with all the latest communications tools
you need for successful Audio Conferences from start to
finish. These services are available to you at the lowest
cost, with no setup or cancellation charges. |
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Can I refer a friend to SpeedConferences.com?
Yes, since we pride ourselves
on offering you the best quality Audio Conference Calls Conferencing
we appreciate your referrals! |
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Can I change my password?
Yes, you must sign onto your
account and click the option to change your password.
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Can I change my account information?
Yes, you must sign onto your
account and click the option to update account information.
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